24/7 CRISIS Response
Our skilled crisis intervention clinicians come to you, whenever you need it, to provide counseling and support. Using evidenced-informed risk assessments, they work with you to figure out challenges and strengths; they help you work through a difficult situation; calm down anyone who is angry, upset, or out of control; make sure everyone is safe, and create a plan for a path forward, providing short-term support.
Take a minute to remind a friend to take a deep breath and practice self-care.
Life can be hard—we’re here for each other.
If you or someone you know needs help, call our Crisis Hotline at 1-800-969-HELP (4357)
I want to Thank and Praise the DGS Clinician for her caring, kind, and absolutely wonderful ways of handling my family. I called 988 in crisis. I talked to someone who told me a clinician would call me within an hour for an assessment of my situation. Thanks for that wonderful, caring, knowledgeable, kind, and supportive person. My daughter had just come into my room around 8 pm and was hysterical. She disclosed she had been drinking alcohol, smoking weed, and relapsed into cutting herself. Needless to say, I was a wreck and did not know where to turn. My daughter wanted me to take her somewhere. I didn’t know where to turn.
I cannot see to drive at night. My husband has lost 90% of his vision. Neither of us could take her anywhere and that clinician offered us the option of assessing the situation over the phone and not calling a mobile unit to our home. She spent a lot of time with me, with my daughter, and both of us together both on the phone and on Zoom. I can’t thank or praise her enough for her help, knowledge, support, and hope. I’m so thankful she is the one on your team that reached out to us.
Our youth crisis response services are available 24/7 for kids and teens in Delaware (17 and younger) who:
- Have identified to be at risk of harm to themselves or others
- Have experienced recent trauma
- May be experiencing mental health symptoms
- Are seeking help for managing emotional and/or behavioral health problems
Mobile Response & Stabilization Services FAQ
MRSS stands for Mobile Response and Stabilization Services and is a Crisis Response program available 24 hours a day, 7 days a week, to all children or youth under the age of 18 throughout Delaware. MRSS clinicians provide risk assessments, intervention services, and case management for children in crisis. MRSS services are provided by Delaware Guidance Services (DGS) in partnership with the Division of Prevention and Behavioral Health (DPBHS).
I wanted to reach out to you to send accolades about two of your staff. I have worked with them over the past many years and recently had a case with her. We recently met with her involvement with a student in common as well.
Both go so far above and beyond. They are the first names that come to mind now when calls are made to Mobile Crisis, I am always hopeful that I will have the opportunity to collaborate with them. They go ABOVE and BEYOND! They make sure their clients are prepared, knowledgeable and in a good place before they close the case. I truly appreciate their hard work and love collaborating with them!
Thank you for all you do!
DGS is grateful for the collaboration and partnership with The Department of Services for Children, Youth and Their Families.
- Plan for transitions and prepare children and families for each transition, including case transfers to new workers.
- Minimize the number of placements and transitions.
- Ensure communication between divisions for all multi-divisional youth.
- Determine what would make a family more stable and connect with other divisions, agencies and providers to meet their needs.
Reach out for help if you or a loved one is at risk of suicide. Suicide is preventable. We are ready to help support teens, parents and caregivers to provide prevention services such as counseling, resource sharing, and more.
Suicide Warning Signs
- Hopelessness: feeling like things are bad and won’t get any better. Fear of losing control, going crazy, harming himself/herself or others.
- Worthlessness: feeling like an awful person and people would be better off if he/she were dead. Hating himself/herself, feeling guilty or ashamed. Being extremely sad and lonely, feeling anxious, worried or angry all the time.