Contact Us
Each office shares the same dedication and vision in providing
families with needed services. All are located in the state of Delaware.

Wilmington (New Castle County)
1213 Delaware Avenue
Wilmington, Delaware 19806
Phone:
(302) 652-3948
Fax
(302) 652-8297
Hours:
Mon-Thurs:
8:00am to 8:00pm
Friday:
8:00am to 5:00pm
Directions
CRISIS HOT-LINE: 1-800-969-4357
Available 24 hours a day, 7 days a week.


Wilmington Map

Newark (New Castle County)
Polly Drummond Office Park
Bldg. 1, Suite 1208
Newark, Delaware 19711
Phone:
(302) 455-9333
Fax:
(302) 455-9544
Hours:
Monday:
9:00am to 7:00pm
Tuesday:
9:00am to 7:30pm
Wednesday:
9:00am to 7:30pm
Thursday:
9:00am to 7:30pm
Friday:
CLOSED
Please note: Office entrance is off Polly Drummond Hill Road & Kirkwood Highway
Directions
CRISIS HOT-LINE: 1-800-969-4357
Available 24 hours a day, 7 days a week.
Newark Map

Dover (Kent County)
103 Mont Blanc Boulevard
Dover, Delaware 19904
Phone:
(302) 678-3020
Fax:
(302) 678-2458
Hours:
Mon-Thurs:
8:00am to 8:00pm
Friday:
8:00am to 5:00pm
CRISIS HOT-LINE: 800-969-4357 (HELP)
Available 24 hours a day, 7 days a week.


 
Dover Map

Lewes (Sussex County)
31168 Learning Lane
Lewes, Delaware 19958
Phone:
(302) 645-5338
Fax:
(302) 644-4976
Hours:
Mon-Thurs:
8:00am to 8:00pm
Friday:
8:00am to 5:00pm
CRISIS HOT-LINE: 800-969-4357 (HELP)
Available 24 hours a day, 7 days a week.
Lewis Map
Seaford (Sussex County)
900 Health Services Drive
Seaford, Delaware 19973
Phone:
(302) 262-3505
Fax:
(302) 262-3507
Hours:
Mon-Wed:
8:00am to 7:00pm
Thursday:
8:00am to 6:30pm
Friday: Closed
CRISIS HOT-LINE: 1-800-969-4357 (HELP)
Available 24 hours a day, 7 days a week.
Seaford Map

From North on Rt. 13, turn right at the Happy Harry’s (Rt. 13 and Herring Run Rd). Go to the second light, make a left onto Bridgeville Highway, and make an immediate right into Herring Run Professional Center.  We are located on the left front lot.  From South on Rt. 13, turn left at Happy Harry’s (Rt. 13 and Herring Run Rd), and follow directions as above.

Need more information?

Email DGS
 Please note: This email is for general inquiries only. If information requested is time sensitive or pertains to the treatment of an individual client, please call one of the phone numbers above.

Client Complaint/Grievance Procedure
Delaware Guidance Services is committed to providing the highest quality mental and behavioral health services possible. Nevertheless, there may be times when you disagree with decisions made by our staff. Should this situation occur, please click here.

The Right Help at the Right Time
Privacy Policy

Delaware Guidance Services for Children & Youth, Inc. (DGS) is committed to protecting the privacy of its on-line guests. The DGS website was developed to provide information regarding our programs and services as well as our fundraising activities and employment opportunities. Personal information collected will be used only by DGS for the purposes outlined and will not be shared with outside organizations. DGS is not responsible for personal information collected from organizations with links to our site. It is the responsibility of the user to review the privacy policies of such organizations.

Credit card donations made on-line to DGS are tax deductible and therefore not refundable.
Client Complaint/Grievance Procedure

  1. Contact the staff member and attempt to resolve any differences directly. The staff member should respond within 5 working days.
  2. If this is not satisfactory, you may choose to contact the staff member's supervisor or Clinical Coordinator (Our personnel at the front desk can assist you on how to do this). Please inform the supervisor of the situation and help create a plan to work towards resolving the issue. The Supervisor will contact you with their response within 5 working days after your initial contact.
  3. It this response is still not satisfactory, please contact the Clinical/County Director at the site to discuss the situation. This person will respond to you within 10 working days.
  4. If you believe the issue is still not resolved, you may contact the Executive Director of DGS, who may be reached at our Wilmington office
    (302) 652-3948.
  5. DGS is accredited by the Joint Commission. If you believe you have an issue that would affect our accreditation, you can go the Joint Commission website and click on "contact us." There will be an Online Complaint Form. You may also call 1-630-792-3007.
If you believe that DGS has released your confidential personal medical information to unauthorized persons/organizations in violation of Federal regulations (HIPAA), please follow the procedure list #1 - #4 above. If this does not prove satisfactory, you can contact the US Department of Health and Social Services (this is only for situations involving the inappropriate release of medical information). The front office staff can assist you in obtaining the address.
Home | About DGS | Programs | News & Events | Contact Us | Employment | Help a Troubled Child | Privacy Policy
logo