The Right Help at the Right Time
Delaware Guidance Services for Children & Youth, Inc. (DGS) is committed to protecting the privacy of its on-line guests. The DGS website was developed to provide information regarding our programs and services as well as our fundraising activities and employment opportunities. Personal information collected will be used only by DGS for the purposes outlined and will not be shared with outside organizations. DGS is not responsible for personal information collected from organizations with links to our site. It is the responsibility of the user to review the privacy policies of such organizations.
Credit card donations made on-line to DGS are tax deductible and therefore not refundable.
Client Complaint/Grievance Procedure
- Contact the staff member and attempt to resolve any differences directly. The staff member should respond within 5 working days.
- If this is not satisfactory, you may choose to contact the staff member's supervisor or Clinical Coordinator (Our personnel at the front desk can assist you on how to do this). Please inform the supervisor of the situation and help create a plan to work towards resolving the issue. The Supervisor will contact you with their response within 5 working days after your initial contact.
- It this response is still not satisfactory, please contact the Clinical/County Director at the site to discuss the situation. This person will respond to you within 10 working days.
- If you believe the issue is still not resolved, you may contact the Executive Director of DGS, who may be reached at our Wilmington office
DGS is accredited by the Joint Commission. If you believe you have an issue that would affect our accreditation, you can go the Joint Commission website and click on "contact us." There will be an Online Complaint Form. You may also call 1-630-792-3007.
If you believe that DGS has released your confidential personal medical information to unauthorized persons/organizations in violation of Federal regulations (HIPAA), please follow the procedure list #1 - #4 above. If this does not prove satisfactory, you can contact the US Department of Health and Social Services (this is only for situations involving the inappropriate release of medical information
). The front office staff can assist you in obtaining the address.